Root Cause Analysis - ProQuest Academic Platform
Status Page Incident Number    Incident TypeDateIncident Start TimeIncident End TimeCustomer User ImpactRoot CauseCorrective/Preventative Action Taken

NEWSPAPERSLIBRARY.PROQUEST.COM20210811144000

Service Disruption

2021-08-11 14:40 UTC

2021-08-11 14:40 UTC

021-08-11 22:03 UTCCustomers couldn't access the product. They received a "site is down" message.A software installation had an unexpected impact on the product. The issue has been resolved.