Root Cause Analysis - ProQuest Academic Platform
Status Page Incident Number    Incident TypeDateIncident Start TimeIncident End TimeCustomer User ImpactRoot CauseCorrective/Preventative Action Taken

ADMIN.PROQUEST.COM20210830192500

 

Service Disruption
2021-08-31 19:25:00 UTC
2021-08-31 19:25:00 UTC
2021-08-31 21:38:00 UTCCustomers could not generate usage reports.A scheduled change to the datawarehouse inadvertently caused reports to time out.