Ancestry has revised their usage reporting methodology and implemented new tools for tracking usage of Ancestry Library Edition and HeritageQuest Online.
Please be aware of these changes and know that variations in usage statistics between 2018 and 2017 are the result of modifications from Ancestry, and not a reflection of lower use at your library. In fact, Ancestry is seeing that in aggregate overall sessions are remaining consistent year over year.
We encourage you to read Ancestry's full statement on this matter so that you can better understand their changes and why they undertook the changes.
As always, we welcome your feedback. For questions concerning Ancestry Library Edition or HeritageQuest Online, please contact our support team.