Ancestry is committed to providing all our users with a fully accessible experience for research, teaching and learning. 

At Ancestry, we make every effort to ensure that our platforms – including Ancestry Library Edition – can be used by everyone. Ancestry Library Edition is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions.

Accessibility features and gaps

Users of Ancestry Library Edition should be able to:
There may be some parts of this website that are not fully accessible: If you have a disability and need to make your computer, tablet or other device easier to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox.

Technical Information about this site’s accessibility

Ancestry Library Edition is committed to making its website accessible, in accordance with:

Compliance level and report 

This website is partially compliant with the Web Content Accessibility Guidelines v2.1 AA standard, due to the non-compliance listed below.  Access the full Accessibility Compliance Report (VPAT 2.4 and WCAG) for Ancestry Library Edition.

Accessibility of this platform

As noted above, some user error messages are not automatically read by a screen reader, although the reader will repeat the text when hovering over it with the mouse pointer.  Here’s a specific example:

Entering a birth year of 2184 (in the future) into a search query – such as a census search – will generate the following status message and text:
Your Search returned zero good matches.

Although there may be many good matches for your ancestor in our content, we can't return good matches without more information.

What should you do?
Add details about your ancestor – even an educated guess can increase your chances of getting a high-quality match

Ancestry Library Edition Help materials take the form of Adobe PDF documents available from within the product.  Common PDF text can be read by screen readers and can be downloaded or printed as well.

Accessibility Testing

The accessibility of Ancestry Library Edition is a continual effort at Ancestry. Accessibility standards are built into our design, and style guides are included as part of requirements in our software development and quality assurance pipeline.

Ancestry Library Edition code is checked for accessibility using a range of automated and manual checks including but not limited to:  Ancestry Library Edition is tested on the latest version Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

What We’re Doing to Improve Accessibility

Making content accessible is an ongoing effort at Ancestry. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts include:

Support and feedback

If you have difficulty accessing specific content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the link provided below. Our support services are available to accommodate needs of end users. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Ancestry Library Edition Technical Support
Phone:    1-800-509-3884

Preparation of this accessibility statement

This accessibility statement was prepared on September 11, 2020. It was last reviewed June 14, 2021.

The website was last tested on May 18, 2020. The test was carried out by ProQuest and Ancestry.