| Status Page Incident Number | Incident Type | Date | Incident Start Time | Incident End Time | Customer User Impact | Root Cause | Corrective/Preventative Action Taken |
|---|---|---|---|---|---|---|---|
| EBOOK CENTRAL20201102111118 | Performance Issues | 2020-11-02 | 11:11:18 UTC | 12:51:00 UTC | Some patrons may have experienced issues with performing searches in Ebook Central or saw a site down message. | The root cause of this issue was a failure with the software we use to route search queries. | We were able to resolve this issue by restarting the program, and we've put measures in place to minimize future occurrences. All services have been restored to normal functionality. |