There is a non-Counter report that shows both searches and retrievals based on usage groups. The report is called Database Activity Detail
The default of any ProQuest account for usage groups is "Main" and "Remote". If the customer set up any other usage group or renamed any group, it will show up on this usage report.
Access to the report is via ProQuest Administrative Module as shown below:
A sample of an output of the usage report is shown below: