Customers can now select their Preferred Products to select from when submitting cases to the Customer Support teams. 

Support Portal users can make their Preferred Products selection in their Support Portal profile, found by clicking on the silhouette icon in the upper right-hand corner:
Profile Access

Users can then check the boxes next to their frequent products. Once completed, users will need to click on Save Changes:
Save Changes Location - Preferred Products Selection
 
Once these Preferred Products are selected, users have quick access to them when submitting a case to Customer Support: 
Preferred Products Selection When Submitting a Case

If you have any questions about the Support Portal or this new feature, please contact us.